Last updated: [To be confirmed: Date of publication]
Coffee is a food product, so for hygiene and safety reasons we cannot take back opened or used packs. We do want every order to arrive right, and we will fix it when it does not.
When you can request a replacement or refund
- The product arrived damaged or leaking.
- You received the wrong product or quantity.
- The product was past its best-before date on delivery.
- A product you paid for was missing from the package.
How to raise a request
- Contact us within [To be confirmed: Window to report an issue, e.g. 48 hours of delivery] at espressoroots@gmail.com or on WhatsApp.
- Share your order number, a short description, and clear photos (or an unboxing video) of the product and packaging.
- We review every request and reply within [To be confirmed: Response time for return requests].
What happens next
If the request is approved, we will offer a replacement or a refund. Where a pickup is needed, we arrange it at no cost to you.
Refunds
- Approved refunds are made to the original payment method through Razorpay.
- Refunds are initiated within [To be confirmed: Days to initiate refund after approval] of approval. The time for the money to reach your account depends on your bank or payment provider.
- For prepaid orders cancelled before shipping, see our Cancellation Policy.
Not eligible
- Opened or partially used packs, unless the product was defective.
- Issues reported after the window above.
- Change of mind or taste preference after delivery.
Contact
espressoroots@gmail.com · +91 81784 16183
Grievance Officer: [To be confirmed: Grievance officer name and contact]