Last updated: [To be confirmed: Date of publication]
Cancelling before your order ships
You can ask us to cancel an order until it has been shipped. Contact us as soon as possible at espressoroots@gmail.com or on WhatsApp with your order number. If the order has not yet been handed to the courier, we cancel it and refund the full amount, including any shipping charge, to the original payment method.
After your order ships
Once an order is shipped it can no longer be cancelled. If something is wrong with it on arrival, our Return & Refund Policy applies.
Cancellations by us
We may cancel an order if a product is out of stock, the PIN code cannot be serviced, there was a pricing or listing error, or we suspect a fraudulent transaction. You will be informed by email and receive a full refund of any amount paid.
Unsuccessful payments
If your payment fails or is cancelled, the order is not confirmed and nothing needs to be cancelled. If money was debited, your bank normally reverses it automatically; contact us with the order number if it does not appear.
Refund timing
Refunds for cancelled orders are initiated within [To be confirmed: Days to initiate refund after cancellation]. The time for the money to reach your account depends on your bank or payment provider.