Our coffee
What kind of coffee is Espresso Roots?
Premium instant coffee made from 100% Arabica beans from the hills of Coorg, freeze-dried to hold on to aroma and flavour.
What is freeze-dried coffee?
Brewed coffee is frozen and the water is removed at low temperature, leaving crystals that dissolve instantly. It is gentler on the coffee’s aroma than spray-drying, which most instant coffee uses.
Do your coffees contain sugar, sweeteners or milk?
No. There is no added sugar or sweetener and no added milk solids. Add milk or sweetener to taste if you like.
Which flavour should I start with?
Signature Roast is our original and the strongest (intensity 4/5). Hazelnut sits at 3.5/5, and French Vanilla and Caramel at 3/5. If you cannot decide, the assorted box has five sachets of each flavour.
How do I prepare a cup?
Empty one 2g sachet (or about 2g from a pouch) into 150–180 ml of hot or cold water or milk, stir well until dissolved, and enjoy.
How many cups are in a pack?
A 50g pouch makes about 25 cups at 2g per cup. The assorted box has 20 single-cup sachets.
How should I store it?
Store in a cool, dry place and close the pouch tightly after each use to keep moisture out.
Ordering & payment
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you save your address, see your order history and download invoices.
Which payment methods do you accept?
Payments are processed securely by Razorpay. You can pay with UPI, credit and debit cards, net banking and the other methods Razorpay shows at checkout. We never see or store your card details.
My payment failed. Was I charged?
If a payment fails, your order is not confirmed. You can retry from the order page or from My Account → Orders. If money was debited for a failed payment, it is normally reversed automatically by your bank; if it is not, contact us with your order number.
Are prices inclusive of GST?
Yes. All prices shown on the website are inclusive of applicable taxes. Shipping charges, if any, are shown before you pay.
How do I use a discount code?
Enter it in the coupon box in your bag or at checkout. Each code has its own conditions, such as a minimum order value or expiry date.
Shipping & delivery
Where do you deliver?
We ship within India. Check your PIN code on any product page to confirm delivery to your address.
How long does delivery take?
[To be confirmed: Dispatch and delivery timelines] You will receive tracking details by email as soon as your order ships.
How can I track my order?
Use the Track Order page with your order number and email, or open the order in My Account.
Returns & refunds
Can I return coffee?
Because coffee is a food product, we cannot accept returns of opened packs. If your order arrives damaged, incorrect or past its best-before date, contact us and we will make it right. See our Return & Refund Policy.
Can I cancel my order?
You can request a cancellation before your order is shipped. See our Cancellation Policy.
How do I contact you?
Use the contact form, email espressoroots@gmail.com, or message us on WhatsApp.